Shipping Policy
At Plushy Warmy, we are excited to provide you with details about our shipping process and policies to ensure a seamless shopping experience. Please read the following information carefully.
Processing Time
Upon placing an order, our team will begin processing it within 1-3 business days. During peak seasons or special promotions, processing times may be slightly extended, but we always strive to have your order prepared as quickly as possible.
Shipping Methods
We offer a variety of shipping options to cater to your preferences. The available methods and estimated delivery times will be displayed during the checkout process. Please bear in mind that these delivery times are estimates and may vary due to unforeseen circumstances.
Shipping Destinations
At the moment, we provide shipping to Canada and USA. If you're uncertain about whether we ship to your location, kindly contact us at info@plushywarmy.com before placing your order.
Shipping Costs
Shipping costs are calculated based on the chosen shipping method, the destination, and the weight of the items in your order. You will be able to view the applicable shipping fees before finalizing your purchase.
Order Tracking
Upon shipping your order, you will receive a confirmation email containing tracking details. This will enable you to monitor the progress of your shipment and anticipate its anticipated delivery date.
Customs and Import Duties
For international orders, please be advised that customs and import duties may be imposed by your country's customs authorities. These charges fall beyond our control and are the responsibility of the customer. We recommend consulting your local customs office for more insights on potential charges.
Lost or Delayed Packages
While we make every effort to ensure prompt delivery, there might be instances where packages are delayed due to factors beyond our control, such as customs delays, weather conditions, or logistical issues. If your package encounters significant delays or is marked as lost, please reach out to us at info@plushywarmy.com, and we will collaborate with you to resolve the matter.
Address Accuracy
Kindly verify that your shipping address is accurate and complete when placing an order. We cannot be held liable for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize you've made an error, please get in touch with us as soon as possible to rectify the situation prior to shipping.
Order Changes and Cancellations
If you need to make modifications to your order or cancel it after placement, please do so within 24 hours. Beyond this time frame, changes may not be feasible as your order may have already entered the processing phase.
Contact Us
Should you have any inquiries, concerns, or special requests regarding shipping, please do not hesitate to contact us at info@plushywarmy.com. We're here to support you and enhance your shopping journey.
Policy Updates
Our Shipping Policy may undergo updates periodically. To stay informed about any revisions, kindly refer to the policy on our website.